Shipping & Returns
Shipping Policy
At Shea Queen Organics, we ship within the United States, and orders are typically processed within 1-2 business days. You can expect your package to arrive within 3-7 business days. We use eco-friendly packaging materials to reduce our environmental impact. If you have any questions about our shipping policy, please don't hesitate to contact us.
Returns & Exchange Policy
Returns, Exchanges & Refunds
Thank you for shopping at SheaMoisture.com. Once an order has shipped, we do not accept returns or exchanges.
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Purchases Made Through Retailers
Please contact the store you purchased from for a return or exchange. We are unable to provide a return or exchange for a purchase made through a retailer.
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Canceling An Order
Although we do not accept any returns or exchanges, you may cancel an order before it ships from our facility if it has not been packed or staged for shipping.
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Damaged or Defective Products
Damaged or defective products may be returned to SheaMoisture.com after contacting therealsheaqueen@gmail.com. Please submit photo images of the damaged or defective product.
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The tracking shows the package was delivered but I didn’t receive my package. What if I have a lost or stolen package?
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When completing an order, the customer must provide a safe and accurate address for delivery. Once an order has shipped, Shea Queen Organics is not responsible for lost or stolen packages confirmed to be delivered to the address as entered for the order. Please contact the carrier for any information regarding the delivery. Have your tracking number available to provide to the carrier to assist with the investigation.
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Once an order has shipped and tracking becomes available, we recommend the receiver be available on the estimated date of arrival of the package or the receiver to contact the carrier to schedule a pick-up at the holding facility.
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Shipping Lead Time
All orders have at least 1-2 business day lead time upon receipt of order. Shipping method applies after order has shipped.
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Orders placed during a holiday or promotion will have an approximate lead time of at least 3-4 business days upon receipt of order. Shipping method applies after order has shipped.
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If you have any questions regarding our Return Policy, practices, or your use of our sites or applications, please contact us at therealsheaqueen@gmail.com or using the information below:
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Shea Queen Organics
396 West Drive
Biloxi, MS 39531